CASE STUDY
How Think 3Fold Increased Their Dispute Win Rate 60x
With Paul Featherstone, Co-Founder, Alison Biggers, Co-Founder, and Lauren McNamara, Accounting, at Think 3Fold
Think 3Fold, a Walmart toy collectible supplier, uses Deductions Navigator to increase its dispute win rate 60 times over with the power of 1-click disputes.
Before partnering with SupplyPike, Think 3Fold was just starting to navigate the Walmart dispute process. In four short months, Think 3Fold ramped up their deductions dispute win rate by 5,900% using SupplyPike’s Deductions Navigator app.
Think 3Fold came to SupplyPike in January 2021 with a over a thousand deductions from Walmart, which accounted for a substantial percentage of the company’s invoiced totals.
Attempting to dispute these deductions by hand via Direct Commerce was time-consuming and labor-intensive. This manual process caused 90.73% of disputes to be canceled and a mere 2.71% were approved.
“We were in such a terrible place. We were on the ropes of survival.”
Use Cases
Disputing
With Deductions Navigator, Think 3Fold gained immediate access to purchase orders, invoices, claims documents, and shipping documents, as well as 1-click disputing, all in one place. Think 3Fold increased its dispute rate by 133%, and its win rate skyrocketed by 5,900%.
Result
92.91%
99.57%
2.44%
The amount of recovered monies increased by 3,338% and the time took for a claim to go through Walmart’s system decreased by 22.91%.
Since January 2021, Think 3Fold has won 92.91% of all its disputed claims and has recuperated 99.57% of monies deducted from invoices.
Total Deductions by Status
in the SupplyPike Deductions Navigator App
“I think [SupplyPike] really saved us. ... We’re huge, huge fans.”
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