What's New in February

Valentine’s Day has come and gone, but love is still in the air. Why? We’ve launched new features and updates to our apps that we know you’re going to adore. Who doesn’t love another opportunity to recover more revenue? Keep reading for more details!

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Home Depot

Compliance Offsets

We’re excited to launch Home Depot Compliance, our newest supported revenue loss type built specifically for what Home Depot refers to as offsets. All existing customers now have access. Simply navigate to the new Compliance page in the side menu to get started.

Gain visibility into offset data across On-Time, Fill Rate, Routing, ASN, BOL, and more —spanning all program and DC types — so you can analyze performance in ways the Home Depot portal simply doesn’t allow.

What You’ll Love:

• Enhanced Dashboard: Get high-level and long-term insights into your compliance program. View offsets by Status, Type, DC, Item, and more to quickly identify trends and revenue recovery opportunities.

• Filterable List View and Bulk Dispute: Drill into specific issues, uncover better dispute opportunities, and take action faster with bulk dispute capabilities.

• Custom Disputing Rules: Configure rules in Settings to support bulk dispute and eliminate the manual work required for single disputes in the Home Depot portal, saving significant time and effort.
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If you’re ready for clearer visibility, smarter disputing, and more efficient recovery, Home Depot Compliance is ready for you.

For more information on Home Depot compliance, check out our collection of help articles.

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Target

Disputing Best Practices Enhancements

We strive to foster healthy supplier-retailer relationships and ensure high-quality disputes are submitted to Target. To reflect this, we've implemented the following update:

• Recommended documents are now required documents and need to be attached prior to disputing.  
  • These document types were already needed for a deduction to be "Ready" and eligible for auto-dispute, so it should not impact which deductions are auto-disputed.  
  • This ensures all the necessary proof documents are there before asking Target to review the case.  
  
  You can learn more about Target disputing best practices here!

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Lowe's

Debit Memo Details

Debit Memos (DMs) at Lowe's are deductions, often tied to PAC Allowance programs, that require detailed transaction-level data to fully understand and dispute them. These chargebacks can be complex, making it critical to have clear visibility into the program and supporting documentation behind each deduction.

With our new Lowe’s Debit Memo Details feature, you can access expanded program information to better understand the reason for the charge, download the transactional file for deeper review, and mark up or annotate documents to streamline your research. By centralizing the details you need, this update makes reviewing and disputing PAC Allowance deductions more targeted, efficient, and effective. You can find more details about this feature here.

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Amazon

Automate Prep and SIOC Chargeback Disputing

Invalid prep- and SIOC-related chargebacks can be easily disputed by setting up auto-disputing rules on the Amazon app. Here’s what to do:  

1. Go to the Supplier Settings page and select Chargebacks and then Auto Disputing.  

2. Select Set New Rule.

3. Fill in the chargeback type, ASIN, and dispute explanation.

4. Attach the desired proof documentation.  

5. Select Create Rule.

Now, any chargebacks that match the criteria you set will be automatically disputed using the explanation and proof documents you provide.

To see the full list of Amazon disputing best practices, check out this help article.

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Start Exploring New Features Now!

If you’re already a SupplyPike customer, simply log in now to start enjoying these benefits.

Not using SupplyPike yet? You can sign up for free or reach out to us at sales@supplypike.com to discover how we can help you recover more revenue with less effort!

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About SupplyPike

SupplyPike by SPS Commerce is a revenue recovery solution that simplifies retailer deduction management. SupplyPike helps suppliers get paid and get better with tools tailored to tackle compliance chargebacks, shortages, returns, and more. By automating disputes and uncovering root causes, we empower suppliers to recover revenue and focus on growth.

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