What’s New in November

Before sitting down for some literal feasting, we invite you to feast your eyes on new features and updates that will help keep your profit margins stuffed in the year ahead.  

Let’s make getting paid and getting better as easy as pie.

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Walmart

Overage Details

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Now you can explore the details of a billable overage directly from the overages list view! Each overage record on the list view has an arrow that takes you right into the details page, similar to how our deductions, chargebacks, and post audits solutions function.  

Here’s what’s included in the details page:

• Overage opportunity details. See the total overage amount, billable amount, and any PO paybacks.

• Relevant items. View items that are included in the billing opportunity, along with other items that had a discrepancy (e.g., an item that was short).

• Order information. Get details such as the original invoice number, PO type and date, allowances that were present on the original invoice, and a short history of the check lines where the PO number in question is being referenced (from the payment of the original invoice, to any deductions that came through, and even payments of overage invoices).

• Original invoice shortage deductions. When the purchase order associated with a billable overage has a shortage deduction on the original invoice, we’ll provide visibility to them here. Click “View Deductions” to be taken straight to the deductions solution filtered to the deductions listed here.

• Billable report export. Export a report for the PO you’re researching right from the details page.  

• Overage invoice information. View details around the overage opportunity status as well as how much was invoiced, paid, and deducted. Similar to the original invoice shortage deductions, we’ll show related deductions that might have been taken from the overage invoice for easy review.

• Internal files and notes. You can view any existing files or upload any new ones, all of which live in the details page and will never be sent to the retailer. You can also leave internal notes on each PO, which can be helpful for research and/or status updates.

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Home Depot

Item-Level Data Visibility

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Item-level data visibility for Home Depot suppliers is here! Bid a fond farewell to manual spreadsheet gathering and say hello to a single source of truth for shortage-related issues. If you’ve been relying on DC-level or PO-level only, this update closes the gap and enables deeper insights.  

Here’s what you’ll find in the app:  

• Deductions by item dashboard table (fully clickable for quick investigation)  

• Item lines surfaced directly in deduction details

• Item lines export for easy analysis

• Access to key operational data points (e.g., SKU number, item name, ordered quantity, received quantity)  

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Kroger

Supplier Connect Connections

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Kroger recently made the switch to Supplier Connect for invoice, payment, deduction, and dispute management, decommissioning Lavante on October 16, 2025. In the wake of this transition, the Revenue Recovery team has been focused on minimizing disruptions and returning full functionality to the app. Thanks for your patience!

Here are the latest updates:

• Nightlies are running again. We also did a backfill to ensure we didn’t miss any data.

• Single dispute submissions are back. You can once again hit “Submit Dispute” in the app, and the dispute will be created in Supplier Connect. We’re also working on submitting the deduction backlog that built up while this functionality was down.  

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Target

Disputing Best Practices Updates

Revenue Recovery’s disputing best practices for Target have undergone some important updates to keep your workflow smooth and your wins coming!

Check out what’s new:

• Decreased dispute number. Only dispute the same deduction a total of three times (seven was the previous limit).  

• Proof documentation. Only submit disputes that have all recommended documents. Not sure what’s required? All recommended documents for all deduction types are noted in the app. You can also use the “Ready” filter to be certain a dispute has all recommended proof before submitting. Our auto dispute settings will only dispute a deduction that has all recommended proof documentation attached. (Note: We don’t recommend disputing anything with just the chargeback document.)

• Return and contractual deductions. We recommend focusing on return and contractual deductions that have been called out as being “Likely Invalid.” Review each validity judgment and reach out to your buyer for approval before disputing.  

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CVS

Disputing Requirements Updates

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CVS has updated their dispute requirements, so you’ll notice some changes in the app that will help you continue disputing with ease.

Here’s the rundown:

• Plan for PODs. CVS requires PODs on all disputes, whether prepaid or collect. And if a POD is missing from the dispute, signed short, or marked STC (said-to-contain), CVS may charge a $25 fee per dispute. Thus, the POD is now marked as a required document in the details page when submitting a dispute at CVS. If missing, the submission button will be gray. Furthermore, if you’re using an email from the CVS DC in place of a POD, attach it as you would the POD to make the submission work.

• Tweak timelines. CVS has adjusted the windows for disputing shortage deductions. Previously, both prepaid and collect disputes had a two-year window. Take note of the newly shortened timelines: ‍
  
  • Prepaid – 18 months ‍
    
  • Collect – 9 months

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Your Harvest of New Features Awaits‍

If you’re already a SupplyPike customer, simply log in now to start enjoying these benefits.

Not using SupplyPike yet? You can sign up for free or reach out to us at revenuerecovery@spscommerce.com to discover how we can help you recover more revenue with less effort!

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About SupplyPike

SupplyPike by SPS Commerce is a revenue recovery solution that simplifies retailer deduction management. SupplyPike helps suppliers get paid and get better with tools tailored to tackle compliance chargebacks, shortages, returns, and more. By automating disputes and uncovering root causes, we empower suppliers to recover revenue and focus on growth.

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