What's New in January

New year, new features — same resolution: helping you get paid and get better. As we kick off the year, here’s a roundup of recent Revenue Recovery updates built to keep your recovery strategy sharp and your workload light.

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UNFI

Revenue Recovery Expansion: UNFI Support

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We are excited to announce that Revenue Recovery is expanding beyond retailers to also support distributors for deduction management, starting with UNFI!

Our UNFI solution helps you optimize revenue recovery with:

• Centralized visibility and tracking.

• Automatic proof document retrieval and aggregation.

• One-click disputing for UNFI pricing and shortage deductions.

Always Expanding

UNFI joins Kohl’s in our newest solution line-up. We are expanding quickly with more retailers and features on the way—so keep an eye out for what’s coming next!

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Document Explorer

Automated Proof of Delivery (POD) Requests

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We know tracking down proof documentation can feel like a never-ending scavenger hunt. Sometimes carriers don’t have portals and even if they do, they may not be required to upload documents, making the process daunting. We’re happy to announce that our shipping document solution can now automatically request proof of delivery documents directly from carriers on your behalf!  

Here are the latest upgrades:

• Revenue Recovery sends POD request emails to your carriers for you.  

• These requests are triggered intelligently using deduction and shipment data.

• Carrier responses are sent directly back to Document Explorer, fully scanned and matched.

Interested? Reach out to your Customer Success Manager to talk through getting set up!

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Walmart

Overage Invoicing for Walmart

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Overages are unpaid revenue tied to goods that Walmart has received but hasn’t entirely paid for. Our app has always identified Walmart overage opportunities, but now SPS Fulfillment customers for Walmart are able to submit overage invoices directly from the platform. No more manual, EDI-heavy processes, like filling out EDI 810s. Now it's all integrated into a single workflow — from overage identification through invoicing, tracking, and resolution — to help suppliers get paid for what they are owed with less effort.

Want more details? Check out this Overages Help Center article.

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Walmart Dispute Response Files for Shortages

Quickly identify which Walmart shortage deductions to re-dispute or archive by viewing key shipping details — like OS&D stamps — directly on the denied deduction Details page, without opening attached files!  

Here’s what’s new:

• Dispute review data. View pertinent dispute review data sourced directly from Walmart-provided shipping documents, like OS&D stamps and/or delivery confirmation data.

• New Files filter. Narrow down only the deductions that Walmart has provided a proof of delivery or bill of lading for in the most recent denial response by selecting "With” under Walmart Provided Response File.

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Target

Disputing Best Practices Updates

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In continued efforts to ensure our disputing process aligns with Target's best practices, we have made updates to which invoices are considered past due and available to dispute in our app.

Here’s what you need to know:  

• Only invoices that are in Unprocessed status in Target's system and 14 days past their due date will be marked as Past Due and eligible for disputing in our app. Disputing efforts can now focus on the invoices that truly need some extra attention to receive payment from Target!

• Open invoices are still viewable in the All bucket, but they will not be marked as Past Due. The Open invoice status indicates Target has matched the invoice against received goods and it has been processed for payment. Since Target has already processed the invoice, a dispute should not be necessary for the invoice to be paid.

For a comprehensive look at disputing best practices with Target, take a look at our help article.

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CVS

CVS Item Details

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Now you can quickly spot discrepancies by comparing invoiced and actual quantities, prices, and item details — directly at the deduction line level — to confidently validate your deductions.

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Amazon

Disputing Best Practices

We’ve made several updates to better align with Amazon’s latest disputing policies.

Here’s an overview of what’s new:

• Amazon’s new policy no longer allows shortage disputes during the 35-day inventory matching period after an invoice is due, and we have adjusted to reflect this.

• Amazon has implemented a new two-year expiration window for disputing shortages and price claims, so deductions in our app have been adjusted to their new, appropriate statuses.

• Amazon's eight-month waiting period for disputing Co-Ops is now enforced and no longer optional. Any Co-Ops that do not yet meet this requirement will not be disputable via our app and will only be visible in the All tab until they become eligible.

• To adhere to Amazon’s one-dispute-per-dispute-reason policy for Co-Ops we have temporarily limited Co-Op disputing to one manual dispute per Co-Op, with re-disputing and automation disabled until further compliance updates are complete.

• In accordance with Amazon policy, we are now requiring that proof documents be attached to every chargeback type before they can be disputed.

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To see the full list of Amazon disputing best practices, check out this help article.

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Start Exploring New Features Now!

If you’re already a SupplyPike customer, simply log in now to start enjoying these benefits.

Not using SupplyPike yet? You can sign up for free or reach out to us at sales@supplypike.com to discover how we can help you recover more revenue with less effort!

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About SupplyPike

SupplyPike by SPS Commerce is a revenue recovery solution that simplifies retailer deduction management. SupplyPike helps suppliers get paid and get better with tools tailored to tackle compliance chargebacks, shortages, returns, and more. By automating disputes and uncovering root causes, we empower suppliers to recover revenue and focus on growth.

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